To help you have the most relaxing holiday, we have decided to collect in this page the most frequently asked questions that we have received. We hope, in this way, to be as clear and correct to all clients that choose Sorrento for their holiday.
What does the room rate include?
The rate includes room and breakfast.
What does the half board rate include?
The half board rate includes the room rate, breakfast and dinner. Drinks are always excluded. Change between dinner and lunch can be arrange subject to prior arrangements.
Is the health centre included?
The room rate, unless stated in specific offers, does not include the use of the health centre. Please see the price list for the health centre.
I have seen on your web site that you have an indoor pool, is it accessible for free?
It is not an indoor pool, but a Jacuzzi bath in the hotel’s health centre. For information please refer to the health centre’s price list.
I am travelling with a small pet. Can I take it to the hotel?
Small pets are allowed at the hotel. There is a supplement of € 10,00 per night.
At what time can I check in?
Check in is from 14.00 pm. Although, if you need to arrive earlier, you may leave your luggage at reception and start using the hotel’s facilities.
At what time is check out?
Check-out is by 11.00 am. It is possible to leave your luggage at reception and continue using the hotel’s facilities. “Late check-out” is available – subject to availability with a supplement of € 35,00. In such case you may leave the rooms by 15.00 pm.
Is the swimming pool included in the room rate? Is there a charge for sun beds and towels?
The use of the outdoor swimming pool (one for adults and one for children) is included in the room rate. Sun beds and deck chairs are free of charge. Towels cost € 3,00 per day.
For one week there is a discounted rate of € 9,00. You are not allowed to take the towels from the rooms to the swimming pool, you may take your owni.
What services are included in the room rate?
The use of the safety deposit box and WiFi are included in the room rate. On some floors of the hotel, there are “zero waste” areas with
dispensers of cooled water. By using water bottles is possible to have free fresh water available. At reception you may purchase the required water bottles.
Is there car parking at the hotel? Is it included in the room rate?
The hotel Conca Park has a private, covered and 24h guarded car park. The cost is € 20,00 per night For scooters and motorbikes the cost is € 10,00 per night. It is not possible to park coaches.